Last Updated: October 27, 2026 · Transparent billing and dispute resolution
1. Policy Purpose
At simpeXmedia, we believe in transparent, straightforward commercial relationships. Because our services involve dedicated creative talent, customized scripting, video editing time, and bespoke strategy sessions, this Refund and Cancellation Policy clearly defines our terms for cancellations and refunds.
2. Service Cancellation Terms
Monthly Retainer Packages: Clients on month-to-month service plans (such as End-to-End, Post Production, or Content Flywheel) may cancel their renewal at any time by giving written notice at least 5 business days prior to the next billing date via email to contact@simpexmedia.co.
Pre-Production Cancellation: If a client requests cancellation within 48 hours of invoice payment and before creative scripting, editing, or shoot planning has commenced, a full refund (minus gateway processing charges) will be granted.
Mid-Cycle Cancellations: Once production work, scripting, or video editing has actively started for the current billing cycle, fees paid for that month are non-refundable as labor and resources have been committed. Your services will continue actively until the end of the paid billing period, with no subsequent charges.
3. Refund Eligibility & Exceptions
Refunds are evaluated fairly under the following criteria:
Duplicate Transactions: In the rare event of accidental duplicate payments or gateway billing discrepancies, the redundant charge will be refunded 100% with immediate priority.
Non-Delivery of Agreed Deliverables: If simpeXmedia fails to deliver agreed monthly deliverables due to internal fault without mutual rescheduling, a pro-rated refund for unfulfilled deliverables will be issued upon request.
4. Refund Processing Timelines
RBI Payout Standards: Once a refund is approved by our billing team, the amount is initiated within 24 to 48 business hours. Depending on your bank and payment method (UPI / Net Banking / Credit Card), funds typically reflect in your source account within 5 to 7 working days as per standard Reserve Bank of India (RBI) payment clearing guidelines.
5. How to Request a Cancellation or Refund
To request a billing review, cancellation, or refund, simply reach out to our billing desk with your payment reference or invoice ID: